Increase Patient Satisfaction & Revenue –
Decrease Your Expenses & Workload
Our mission is to optimize the financial well-being of healthcare organizations
while simplifying complex healthcare expenses for patients.
We accomplish this goal by educating, informing, and providing solutions to patients; which in turn decreases the healthcare organization’s workload and expenses and increases their overall patient satisfaction and revenue.
The comprehensive MPS Patient A/R Clearinghouse solution includes the following:
Inbound Patient Phone Calls
Patient education is our top priority.
Live support from multiple locations with wait time < 7.5 seconds. We have extended hours from 8 am – 9 pm EST. Call agents are HIPAA certified, medically trained and experienced in explaining patient balances.
Warm Patient Support.
Our call agents take the time to explain EOBs and billing statements. We troubleshoot any insurance issues and billing inaccuracies and offer patients a variety of options to pay their bill. Patients feel more educated and informed with a friendly approach to answering their questions.
Detailed Patient Statements
MPS sends patients a series of practice branded, easy-to-understand statements that eliminates patient confusion about their balances. We even offer guarantor statements that aggregates balances across locations, databases, & family members. By managing patient billing from day 1, patients are more likely to pay sooner and we proactively keep them out of collections.
Outbound Patient Phone Calls
We work nights and weekends so you don’t have to.
After two sent statements, our specialists call patients from local area codes and confirm statements are received, answer questions and educate on balances due.
We use a consultative and friendly approach. Our specialists are FDCPA and HIPAA certified and experts in medical processes. Our research shows that it takes an average of 17 phone call attempts before a payment is made. We work diligently on your behalf and reach 90% of your patients.
Return Mail Processing
We help you find missing patients using data scrubbing technology.
We receive and manage all un-deliverable statements. Skip tracing finds the most current address for your patients. We resend statements to current addresses and demographic data is updated real-time on your MPS dashboard.
We find you additional revenue.
As a result of talking to 90% of a practice’s patients, we find an average of 9% additional insurance revenue from updating inaccurate insurance data. MPS re-bills the insurance company, saving valuable staff time correcting inaccurate data and resubmitting claims. Updated insurance data is tracked on your real-time dashboard.
Flexible Payment Options
Convenient options for your patients to pay 24/7.
Our secure practice-branded patient portal allows patients to pay online, including: all credit cards, echeck and PayPal. If a patient is unable to pay their balance in full, we provide payment plan options using your pre-defined business rules.