Patients love the convenient hours to reach a representative, flexibility in payment options, the sophisticated Patient Resource Center, online chat, easy to understand statements, and text reminders.
How do we know? Because hundreds of patients have taken the time to call, email, or drop by the medical office to thank them for providing these patient friendly services.
Thank you for helping me out.
This is the first medical office I have ever called that answered the phone and immediately took care of my problem. I will recommend this practice to everyone I know.
I want to thank you for caring so much about your patients.
I could not understand what my insurance was telling me about COB. I went to the patient resource center URL that was on the card I got at the front desk and there was a whole section that explained it to me. I finally have it straightened out.
Online chat was so easy and convenient.
My husband forgot to take the insurance card with him to his appointment. By the time he got home, the office was closed so I went online, started a chat, and provided my insurance information. I can’t believe I was able to take care of that at 10:00 p.m. So easy. Thank you!
Talk about great customer service!
I had a quick question about the bill I received so I went to the website listed on the statement and started a chat. My question was answered quickly and I was then able to pay online. You guys are awesome!
I love the online chat feature.
Chat feature is great – immediate response and no long wait listening to music!
Phone call was answered on the second ring!
I have been fighting with my insurance company for 3 months. Finally, out of desperation, I called your office. To my surprise, the phone was answered on the second ring. I explained my situation and the nice lady explained to me why my insurance company wouldn’t cover the bill. It finally made sense so I paid the bill. Thank you for explaining things in a way that I could understand.